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Unvalidated Ideas #059

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Here's a fresh idea you can take out there and validate.

Sector: Customer Success/Artificial Intelligence

Sales spend their time using Customer Relationship Management (CRM) tools. When something goes wrong, they read documentation on how to fix it.

In the age of Large Language Models (LLMs), why spend time reading through documentation when you can simply ask?

💼 🧠 Build knowledge bases for tools businesses use (like CRMs)

Sales teams are revenue-adjacent so they gain the most by saving time and amplifying their effort. Being able to simply ask a Large Language Model (LLM) for how to do some specific operation in what to do saves time, but more importantly it tells you what sales teams don't know how to do.

We can mostly work backwards from the questions sales people ask their tooling -- something like "How do I find customers by area in Hubspot?" might be a plausible place to start. One of the hard parts about this is finding the right gaps in the hubspot documentation.

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Note that this idea is very general. The basic idea is to build exellent knowledge bases, by fine-tuning LLMs like ChatGPT, in order to produce focused tools that actually outperform ChatGPT.

For example, if you wanted to go after marketing teams, then the right question(s) to work backwards from might be "How do I segment a funnel in Google Analytics?".

With this tech it's possible to build knowledge bases that are better than those provided by the companies themselves.

NOTE Doing this for compaines that are almost completely offline (ex. producing paper manuals) is also a massive opportunity.

DO NOT build the AI fine-tuning and other machinery, it's an exercise in futility as the tech is still moving too fast. Find some off-the-shelf stuff, and use that instead. the notes have a quick list (see the "Leverage" section)

What was in this week's uncut edition?

Like being teased? I hope so, because here's what was in the uncut edition this week:



Don't forget, there's always money in the banana stand 3x more in the uncut edition.

Thanks for reading!

If you liked this letter feel free to criticize, comment on, remix, and share these ideas with your fellow builders and entrepreneurs!

If email isn't your style, you can also get ideas 🐦 tweet by tweet.

Check out the archive for access to editions that have been previously released.

Victor (victor@unvalidatedideas.com)

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